Questions and answers
FAQ
Short answers to the questions people ask most about custom blinds.
Can’t find your question? Call 647-300-1033. We’re happy to talk it through.
The in-home consultation is free. Measuring and installation are quoted with your order.
The consultation
Is the consultation really free?
Yes. The in-home consultation is free, with no obligation. Measuring and installation are quoted with your order.
Do I have to buy anything?
No. There is no cost and no obligation.
What happens at the consultation?
We bring samples of every fabric, plus motors and controls, to your windows. We talk through style, light and budget, and you choose in your own light. See every step
How do I book?
Book online or call 647-300-1033. Pick a time that suits you. Book a free consultation
Do you have a showroom?
Yes, by appointment only. Call 647-300-1033 to book a time. Or we bring the showroom to you.
Estimates and prices
Is the estimate the final price?
It’s an estimate. Your sales rep confirms the final price before anything is made.
Is an estimate an order?
No. An estimate helps you plan. Nothing is made until you say go ahead.
Why don’t you show prices on the website?
Every blind is made to measure. The cost depends on your window, the fabric and the controls. Your estimate shows the whole cost before you decide.
Can I design my blinds online first?
Yes. Design your dream blind, step by step, in the Blind Builder. Go through the styles, fabrics, colours and controls, and see only the options available for your window.
Measuring and installation
Who measures my windows?
We do. Everything is made to measure, so we measure every window carefully before anything is ordered.
Who installs the blinds?
We do. We install everything, check it runs smoothly and show you how to use it.
Are measuring and installation included?
Only the consultation is free. Measuring and installation are quoted with your order, so you see the cost before you decide.
Can the blind go inside the window frame?
Often, yes. Inside the frame is the neatest look, if the frame is deep enough. If not, the blind goes on the wall above the window. We check at the consultation.
Products, fabrics and windows
What’s best for a dark bedroom?
Choose a room-darkening fabric. For a truly dark room, the Blackout roller system closes the edges too. Compare the dark options
Can I keep my view and still have privacy?
Yes. Zebra (dual) shades and sheer shades (Sunset) let you see out by day and close for privacy. See privacy options
Can I see all the fabrics online?
Yes. The Samples page shows every fabric and colour for each product. No screen shows colour exactly, so we bring the real samples to your windows.
Can you cover arched or odd-shaped windows?
Yes. Roller, zebra (dual), cellular and sheer shades, and shutters, can be made in specialty shapes. Think arches, circles and angled tops. See arched windows
Can you cover tilt-and-turn windows?
Often, yes. BetterFit no-drill cellular sits in its own frame on the window, so it moves when the window opens inward. We look at the window and confirm what fits at the consultation.
What works on a patio door or skylight?
For a sliding door: PVC vertical blinds, a panel track or a Dream shade. For a skylight: skylight shades (framed cellular). For outside: Maxx-Zip outdoor shades.
Motors, controls and child safety
Can my blinds be motorized?
Most of our shades can. We choose a motor strong enough for your shade. Wood and faux wood blinds can have a motorized tilt. Somfy motors and hubs are available. See motorized options
How does a motor get its power?
You choose: a rechargeable battery, a separate battery pack, a plug in a nearby outlet, or wiring by an electrician. A small solar panel can keep a battery topped up.
Does it work with my smart home?
Our smart-home automation works with most of our motorized products. Use a remote, a wall switch or your phone. With the MaxxLink hub, use your phone from anywhere, or your voice with Alexa, Google or Matter.
Are there options without cords for kids and pets?
Yes. Lift the blind by its bottom bar (Maxx-Lift), use a wand, or choose a motor. Cellular shades are cordless as standard. See cord-free options
Care, warranty and help later
What about the warranty?
Every blind comes with the manufacturer’s warranty. We explain what it covers at your consultation.
How do I clean my blinds?
Most need only a light dusting, or a gentle vacuum with a brush attachment. Faux wood blinds, vinyl shutters and PVC verticals wipe clean with a damp cloth. For a mark on fabric, blot gently; don’t rub. Ask us about your fabric at installation.
Something isn’t working. Who do I call?
Call us at 647-300-1033, or send a message from your account. We help with service, repairs and warranty questions.
Your account
How do I get an account?
After your consultation, we set up an account for you. You get an email invitation. Check your details, choose a password, and you’re in.
What’s in my account?
Your estimates, your orders and your messages, in one place. Follow each order: being made, arrived, install booked, done. You can pick an install time there too.
I forgot my password.
No problem. Reset your password with your email. Can’t find the email? Check your spam or junk folder.
Can I change my details?
Yes. After you sign in, open Account to change your name, phone, email, address, password or email preferences.
Still wondering?
Ask us at your own windows.
We bring samples of every fabric, plus motors and controls, and answer every question.
For clients
Become a client
Register once and keep your details and saved designs in one place.
Register to see prices in the Blind Builder once we confirm your account.











