Privacy policy

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The short version

• We only collect what we need to plan, quote, make and install your blinds.
• We never sell your information.
• You can ask to see, fix or delete your information at any time.
• We send offers only if you say yes. You can stop them at any time.

“We”, “us” and “our” mean Sundial Blinds. “You” means anyone who uses this website.

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What we collect

• Contact details: your name, email and phone number.
• Your address: where the blinds will go, and a billing address if it is different.
• Window details: sizes, rooms, the products you choose and your notes.
• Photos you send us of your windows or rooms.
• Account details: your email and password. Your password is stored scrambled, so even we cannot read it.
• Order and payment records: what you ordered, what you paid and when. We do not keep full card numbers.
• Messages you send us.
• Basic technical details: our hosting and security services see your internet address (IP address) and browser type. They use this to keep the site running and safe.

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Why we use it

• To prepare your estimates.
• To book your consultation and installation.
• To place, make, deliver and install your order.
• To look after you afterwards: service, repairs and warranty.
• To answer your questions and keep you updated.
• To keep the records the law asks for, such as tax records.

We only use your information for these reasons, unless we ask you first or the law requires it.

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Who we share it with

We never sell or rent your information. We only share what is needed with:

• Maxxmar makes your blinds and helps with warranty service. For your installation, it gets your name, address and phone number.
• Services that help us run our business: hosting.com runs our website. Brevo sends our website’s emails. Apple iCloud Mail receives our email. They may only use your information to do this work for us.
• Government or police, only when the law requires it.

Some of these services may store information outside Canada, for example in the United States. While it is there, that country’s laws apply to it.

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Keeping it safe

We use secure (encrypted) connections and strong passwords. Only the people who need your details can see them.

If there is ever a breach that could harm you, we will tell you. We will also report it to the Privacy Commissioner of Canada.

We keep your information only as long as we need it for your order, your warranty and tax law. Then we delete it.

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Your rights

Canada’s privacy law (PIPEDA) gives you the right to ask us to:

• show you the information we have about you,
• correct anything that is wrong or out of date,
• delete your information or close your account,
• tell you who we have shared it with.

You can take back your consent at any time. If you do, we may not be able to finish your estimate or order.

You can change most details yourself in your account. For anything else, contact us. It is free, and we answer within 30 days.

Not happy with our answer? Contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.

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Offers and cookies

We send the emails and texts you need for your estimate or order, such as appointment reminders. These are not advertising.

We send news and offers only if you say yes. It is a separate box that is never ticked for you.

Every offer email has an unsubscribe link. You can also turn offers off in your account, or just tell us.

Cookies are small files a website saves in your browser. We only use the ones this site needs to work:

• one to keep you signed in to your account,
• one to keep your Blind Builder plan while you work on it,
• one our hosting and security service may add to block spam and attacks.

We do not use advertising cookies or trackers. Nothing follows you to other websites.

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Contact us about privacy

Our Privacy Officer is responsible for how we handle your information. You can reach them by:

• Phone: 647-300-1033, Mon–Fri 9am–7pm and Sat–Sun 10am–4pm, Toronto time.
• Email: privacy at sundialblinds.ca
• Mail: Sundial Blinds, 98 Canyon Gate Crescent, Vaughan, ON L6A 0C2

See also our terms and our accessibility page.